Refund policy

RETURN & REFUND POLICY

Last Updated: September 18, 2026

At Suna Ring, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned, refunded, replaced, or exchanged.

By purchasing from Suna Ring, you agree to the terms below.

1. RETURN WINDOW

You may request a return within 30 days of delivery.

To qualify for a return, the product must:

Be returned within the applicable return period
Be in good condition
Include the original packaging where reasonably possible
Include any accessories, charging components, manuals, or items included with the original order
Not show excessive damage caused by misuse, abuse, or unauthorized modification

We reserve the right to refuse returns that do not meet these requirements where permitted by law.

2. HOW TO REQUEST A RETURN

To request a return, contact us at:

Email: sunaring@contact.com

Please include:

Your full name
Order number
Email address used for the purchase
Reason for the return
Photos or videos of the product if the item is damaged, defective, or incorrect

Do not send a product back before receiving return instructions from us.

Returns sent without authorization may experience processing delays.

3. RETURN SHIPPING

Unless the product arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping fees are generally non-refundable unless required by law or the return is caused by an error on our part.

We recommend using a trackable shipping method when returning a product.

Suna Ring is not responsible for return packages lost in transit before reaching the designated return location.

4. DAMAGED OR DEFECTIVE PRODUCTS

If your Suna Ring arrives damaged or defective, contact us at sunaring@contact.com as soon as possible.

We may ask you to provide photographs or videos showing the issue.

After reviewing the claim, we may provide, depending on the circumstances:

A replacement
An exchange
A partial refund
A full refund

Where appropriate, we may not require the defective product to be returned.

5. INCORRECT ITEMS

If you receive the wrong product, size, color, or model due to an error on our part, contact us with your order information and photographs of the item received.

If the claim is verified, we will arrange an appropriate replacement or refund.

6. CHANGE OF MIND

If you simply change your mind, you may request a return within the applicable return period.

The product must meet the eligibility requirements described in this policy.

Customers may be responsible for return shipping costs for change-of-mind returns.

7. NON-RETURNABLE ITEMS

The following products may be ineligible for return where permitted by law:

Products returned outside the return period
Products showing substantial damage caused after delivery
Products damaged through misuse or improper handling
Products modified or altered by the customer
Products missing substantial components or accessories
Products obtained through unauthorized sellers
Gift cards
Items specifically marked as final sale or non-returnable before purchase

These exclusions do not override rights that cannot legally be waived.

8. HYGIENE AND WEARABLE PRODUCTS

Because Suna Ring products are wearable devices, returned products may be subject to inspection for excessive wear, contamination, physical damage, or misuse.

Normal testing or reasonable use during the return period will not automatically make a product ineligible for return.

However, products showing substantial physical damage or abuse may be denied a refund or may qualify only for a reduced refund where permitted by law.

9. REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method.

Refund processing times vary depending on your bank, card issuer, or payment provider.

After we issue a refund, additional processing time may be required before the funds appear in your account.

10. PARTIAL REFUNDS

In certain circumstances, a partial refund may be issued instead of a full refund.

Examples may include products returned with:

Missing accessories
Significant wear
Damage not caused by Suna Ring
Missing original components
Other reductions in value caused after delivery

Any deduction will be made only where permitted by applicable law.

11. EXCHANGES

If you want a different size or product, contact sunaring@contact.com.

Depending on inventory, we may offer an exchange.

In some cases, the fastest process may be to return the original product for a refund and place a new order.

12. ORDER CANCELLATIONS

Orders may be cancelled before fulfillment where possible.

Because orders may enter processing quickly, we cannot guarantee that a cancellation request can be completed after an order has been submitted.

If your order has already shipped, you may need to follow the normal return process.

13. LOST OR STOLEN PACKAGES

If tracking shows that a package was delivered but you cannot locate it, check with:

Household members
Neighbors
Building management
The shipping carrier

Please contact us at sunaring@contact.com if you still cannot locate the package.

We will review the circumstances and assist where reasonably possible.

We are not automatically responsible for packages stolen after confirmed delivery, except where required by applicable law.

14. UNDELIVERABLE OR REFUSED PACKAGES

If a package is returned to us because of:

An incorrect address
An incomplete address
Refusal of delivery
Failure to collect the package
Other delivery issues caused by the recipient

additional shipping charges may apply before the order is resent.

If a refund is requested instead, reasonable shipping costs may be deducted where permitted by law.

15. INTERNATIONAL ORDERS

Customers placing international orders may be responsible for:

Customs duties
Import taxes
Brokerage charges
Local government fees

These charges are generally non-refundable.

If an international order is returned because customs charges were refused, applicable shipping and processing charges may be deducted from the refund where permitted by law.

16. CHARGEBACKS

We encourage customers to contact us at sunaring@contact.com before initiating a payment dispute or chargeback.

Many order issues can be resolved directly through customer support.

Submitting a fraudulent or intentionally false chargeback may result in the suspension of future purchasing privileges and may be challenged with the payment provider using available transaction and delivery records.

Nothing in this section limits a customer's lawful right to dispute an unauthorized or improper transaction.

17. PROMOTIONAL ORDERS

If an order includes a bundle, promotional discount, gift, or free item, the refund amount may reflect the terms of the promotion.

If required to preserve eligibility for a full refund, promotional items may need to be returned with the original order.

18. WARRANTY CLAIMS

A return request is different from a warranty claim.

If your product develops a defect after the normal return period, it may still qualify for assistance under any applicable Suna Ring warranty.

Warranty coverage does not generally include damage caused by:

Accidents
Improper use
Unauthorized repairs
Physical abuse
Water exposure beyond the product's stated water-resistance rating
Normal cosmetic wear

Any applicable warranty terms will be provided separately.

19. CONSUMER RIGHTS

This policy does not limit any rights available to you under applicable consumer protection laws.

Where local law provides greater protections than this policy, those legal protections will apply.

20. CONTACT US

For questions, returns, replacements, or refund requests, contact:

Suna Ring
Email: sunaring@contact.com

Please include your order number whenever contacting customer support.